Free Returns Information

We are pleased to offer free returns via Royal Mail to all our UK customers. If, for any reason, you would like to exchange or get a refund on your jewellery, you can print off your own returns labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.


1. Click below to visit Royal Mail's Tracked Returns website

Link to Royal Mail Returns service

2. Follow the instructions and fill in your details as instructed

(Please note: Our jewellery packages will weigh far less than 5kg.)

Step by step guide image

3. Download your label PDF and print

* Please note below is a sample image - Please follow the guidelines to create your own free returns label * 

Sample label image

4. Securely attach the label to your parcel and take to the Post Office.

 If you have any questions or queries regarding our free returns process, please contact us.